Dawn’s Story- the Benefits of a Supported Living Service

Dawn’s Story- the Benefits of a Supported Living Service   Thumbnail

Can you explain what the IndeMe service is?

Lifeline at home is a simple and reliable supported living service that provides the ability for people to live in their own homes independently with the support of technology, so if help is required it can be accessed 24 hours a day. Sensors can be placed around the home which can detect fire, flood, carbon monoxide, and falls. This type of monitoring can be a life saver in the event of falls, fire and carbon monoxide detection.

Who benefits from it?

The user benefits from this service as they are being monitored 24 hours a day, and if help is needed it can be called upon. Friends and family can also benefit from telecare as this will give them peace of mind that their loved ones are been monitored by professionals and can access help 24 hours a day.

How does it get installed?

The service equipment is delivered through the post directly to the service user with a simple user guide. It needs plugging into your telephone and mains socket and then testing to make sure it’s connected. If the user has any issues they can call our helpful customer contact team who can talk them through it or book an installation if needed for £50. Watch our Lifeline setup tutorial video for more information.

Any good real-life stories?

When working as a case manager an elderly couple were referred onto my caseload by their GP, due to being prone to falling and not being able to cope at home. George and Gladys (names changed) both were in their late 80’s. Gladys had dementia and often left taps running in the kitchen and bathroom, she was reliant on her husband for most activities of daily living. George was mobile, but was registered as partially sighted and had been falling recently and had ended up on the floor for hours until the neighbour popped in. There had also been a few floods in the home. They didn’t want a carer, and were adamant about wanting to stay in their own home. Their only son lived 200 miles away.

I discussed the possibility of supported living with George, looking at their current risks together, a flood and fire detector was agreed too, and a personal safety alarm pendant so help can be called if George falls, with a community alarm system and consent from the neighbour to be contacted. George felt this was a good compromise and that this would enable him to call for help as needed and also would alert him if the bathroom was getting flooded. Telecare also gave the son peace of mind that his dad can call for help 24 hours a day.

If you think you or a loved one may be in need of our service please contact us now on 0330 13 3303 or email customerservice@indeme.co.uk.