Terms and Conditions

Conditions of use

By using this site you agree to these terms of use. Please visit our supply terms for our service T&C's

Site contents

The materials made available on this site are provided as is, without warranties of any kind, either express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.

Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions contained within this website.

All resources (text, images, pdf files, scripts and so on) contained within this website are copyright © 2013 Tunstall Group Ltd or have been licensed to the same. All rights reserved. If you have any queries regarding this notice or the use of materials from this website, please contact us directly: homeassist@tunstall.com

The European Commission has established a European Online Dispute Resolution platform (ODR platform) which is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows consumers to submit their contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union. You may access the ODR platform through the following link: http://ec.europa.eu/odr

Please view our supply terms for full terms and conditions for our service.

Addendum to Terms

October 2018

This addendum includes additional terms and conditions that apply to the service provision outlined in the terms and conditions booklet supplied with your service subscription. You should read the terms and conditions as including the following clause:


For system security reasons, we may use non-geographic telephone numbers to take calls from you. For example: 08 or 03 numbers.
In addition to other charges your telephone service provider may make a charge to you for calls made to non-geographic numbers.

Those charges may vary from provider to provider. We therefore recommend that you contact your telephone service provider to find out the charges that you must pay for making calls to our non-geographic numbers.


Our registered address is Whitley Lodge, Whitley, Goole, DN14 0HR, United Kingdom.